Categories

Returns Procedure

If You wish to return items, You should email our customer support team at query@slimthing.co.uk requesting a return/exchange form and stating the reason that a return/exchange is required. The form will then be emailed to you. You should then complete the returns form and send the form with the goods  to the returns address. If you are returning Substituted Goods or Unwanted Goods, the date on which you submit the returns form to Our Customer Services Team shall be the relevant date for determining whether You are within the 14 day period provided that the returned goods are received by Us no later than 14 days following advice of your intention to return items.

We use all reasonable endeavours to ensure that replacements and refunds are processed and approved or rejected within 14 days of the date on which We receive the returned goods.

We recommend that all goods are returned by Royal Mail recorded delivery and that You take appropriate insurance against loss or damage of goods in transit

Unwanted Goods

If You are not happy with Your goods for any reason then You are able to return the goods (‘the Unwanted Goods’) to Us, within period of seven days beginning on the day after the date on which You receive the Unwanted Goods, You are entitled to request either a replacement product, of the same value, or a voucher to the value of the unwanted goods. We will only issue vouchers or replace items that are in perfect and re-saleable condition. We advise You to return all goods in accordance with Our returns procedures set out above.

When returning Unwanted Goods it is Your responsibility to pay all postage costs for the return of the Unwanted Goods. The Unwanted Goods are at Your risk until they are received by Us. We recommend You send any Unwanted Goods back to Us by Recorded Delivery and take appropriate insurance against loss or damage in transit, however You may return items to Us in any manner You wish.

Faulty Goods

Under law Your statutory rights are as follows:

(i)                 Goods will correspond with their description;

(ii)               Goods will be of satisfactory quality; and

(iii)             Goods will be fit for the purpose for which they have been supplied.

If the goods supplied to You do not correspond to Your statutory rights You are advised to cease use of the goods and to contact Our Customer Services Team immediately and return the goods in accordance with Our returns procedure set out at section 18 below.

On receipt of Your goods they will be examined by a member of Our Customer Services Team who will determine whether the goods were faulty when supplied or whether they have been damaged through misuse.

If the damage to Your goods occurred by reason of Your misuse, We will inform You of this and We will at Your option either return the goods to You or dispose of the goods. If We return the goods to You, You will be responsible for any additional delivery fees which We incur. If You do not elect within 28 days either to have the goods returned to You or disposed of, We will dispose of the goods.

If the goods were faulty when supplied We shall give You a full refund of the price of the item and the costs of delivery and Your reasonable postage costs of returning the item to Us, We recommend that items are returned by recorded delivery.

Wrong Items Sent

If the wrong item has been sent to You, and it is not a substituted item, please inform Us and return the item by using the Returns procedure. We shall immediately despatch the correct item and refund any postage costs incurred by you.

Goods not arrived

If you do not receive your items within 14 days then, as no set delivery date is assigned to orders from slimthing.co.uk , we would ask you to complete a ‘missing in post form’ and will offer a replacement item to be sent or a refund to be issued. Slimthing.co.uk reserve the right that, if claiming for goods not arriving before the 14 days have elapsed to request the customer allows the remaining timespan upto 14 days before dispatching a replacement or issuing a refund.

We reserve the right to charge a re-delivery fee for items that were not collected or if a re-delivery is not arrange by you on receipt of a card from the Courier or Royal Mail.

Slimthing website terms and conditions

Welcome to www.slimthing.co.uk . If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Slimthing’s relationship with you in relation to this website.

The term ‘Slimthing’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 119 Old Roar Road, St Leonrds on sea, East Sussex, TN37 7HD The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

· The content of the pages of this website is for your general information and use only. It is subject to change without notice.

· Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

· Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

· This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

· All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

· Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

· From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

· You may not create a link to this website from another website or document without Slimthing’s prior written consent.

· Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

This privacy policy sets out how Slimthing uses and protects any information that you give Slimthing when you use this website.

Slimthing is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Slimthing may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/07/2009.

What we collect

We may collect the following information:

· name and job title

· contact information including email address